FAQ

OUR MISSION

Our mission at Model Meals is to create happier healthier people. We believe this starts with what we feed ourselves.

We do this by providing healthy ready-to-eat meals and free educational content.

CONTACT US

We always love hearing from you. Send us an email at info@modelmeals.com or give us a call at (949) 610-0869 for any questions you don't see answered below

 

WHAT IS THE DEADLINE FOR ORDERING? 

For Sunday Delivery: Saturday at noon
For Wednesday Delivery: Tuesday at noon
 

WHERE DO YOU DELIVER?

We currently serve Southern California and the San Francisco Bay Area.
Southern California: We serve most cities in Los Angeles, Orange County, Santa Barbara, San Diego, Riverside, San Bernardino.
Northern California: San Francisco Bay Area (See full city list HERE)

WHEN DO YOU DELVER?

Deliveries occur on SUNDAY and WEDNESDAYS between 4pm and 9pm PST

CAN I PICKUP AT YOUR ORANGE COUNTY KITCHEN?

We do not formally offer a pickup option but are always happy to accommodate you whenever we can. Should you need a pickup option, please emails us at info@modelmeals.com to coordinate. 

DO I HAVE TO BE HOME FOR DELIVERY?

Nope. As long as there is a safe place for your driver to leave your box of meals, then you have nothing to worry about. Your meals are delivered in an insulated Model Meals box that keeps them cold for 24 hours. We encourage you to refrigerate them as soon as possible, but if a Sunday or Wednesday night date turns into a Sunday or Wednesday night sleepover, your meals will be perfectly fine when you get home Monday/Thursday morning. 

If you live in a building that requires access for the driver to get in, you MUST be home for delivery. We are not responsible for packages that are delivered to the accurate address but are stolen due to inability to access your home/building. Our drivers photograph where each box is left so we can ensure accurate delivery. If the box was delivered to your requested address and was then taken/stolen, Model Meals is not responsible. That being said, we're not assholes and we'll always do our best to remedy any displeasing situation. Please be sure to specify your delivery instructions (access codes, location to leave box, etc) in your cart notes.

I ALREADY ORDERED. CAN I ADD ON TO MY ORDER?

Yep! Just shoot us an email at info@modelmeals.com and we'll help you out.

I NEED TO CHANGE MY DELIVERY ADDRESS.

If something comes up and you need to change your delivery address, we are more than happy to help you. Please email info@modelmeals.com and we'll make the switch. Address changes MUST be submitted no later than 12pm on the day before delivery (Saturday or Tuesday). 

IS THIS A SUBSCRIPTION?

Nah. We're not trying to lock you in and hold you hostage eating our food. We trust that our meals speak for themselves and will have you logging in each week whenever you need us. However, if it would make your life simpler if we placed an order for you each week, we are more than happy to do that for you. Just contact us to set it up and we'll connect you with your own personal Order Master who can take note of your preferences and needs.

 

AM I GETTING ONE OF THOSE INGREDIENT BOXES OR ARE THESE READY-TO-EAT MEALS?

Correct me if I'm wrong but I was under the impression that you wanted this whole "eating healthy" thing to be convenient, fast, and easy. Our meals are fully prepared, perfectly portioned, and ready to eat. You can eat it cold or heat it up, but either way, there is minimal labor involved. Everything is cooked fully and any reheat instructions are intended for warming.

We do encourage learning how to create these meals for yourself too, and would love to see what you're cooking on the weekend. Need some healthy recipe inspiration?

Here ya go.

IS THERE A MINIMUM ORDER?

Our minimum for delivery is $40 per delivery day. To receive a delivery, you must order at least $40 for each delivery day (not a total order of $40 between both days).

 

I CAN'T LOG IN TO MY ACCOUNT.

We've found that when clients cannot log in to their accounts, it is usually because they forgot to confirm the account via the link sent to their email. Check your junk or spam folder to see if you received a confirmation. If you are still having trouble, please email us at info@modelmeals.com. You can always check out as a guest too. 

 

IS THIS JUST FOR MODELS?

Absolutely not! The word "model" in Model Meals is about being a role model. A model for how we should eat and fuel our bodies. A model for how you should shop for food. A model for how to cook. We aim to model an ideal way of eating and living for our clients. And while eating this way may give you glowing skin, stronger hair and nails, and in some cases a trimmer waistline- our main goal is to model health, wellness, and vitality.

WHERE IS THE FOOD MADE?

All meals are prepared and cooked in our commercial kitchen space, located inside the 4th Street Market in Santa Ana, CA. Our chefs are certified by ServSafe and we follow all health code requirements to ensure your food is handled with caution, care, and love.

 

TELL ME ABOUT THE PACKAGING.

Your meals are delivered in a Model Meals insulated box packed with ice packs to keep it cold for 24 hours from packaging time. Our compostable meal containers are 100% plant-derived, allergen free, and non-toxic. They are 100% gluten-free and both oven* and microwave safe. Our products are made from a variety of compostable materials, which currently include: compostable PLA plastic made from cornstarch, wheat straw, and sustainable paper alternatives. Wheat allergens are associated with the actual berry, while our containers are made from the stock fibers. The lids are made from PET plastics and are highly recyclable and have been studied significantly for many years, proving them to be the safest form of food grade plastics. 

*Lids are not oven/microwave safe. When using a conventional oven, place your container on a sheet tray and do not heat over 375 degrees or more than 30 minutes. 

DOES THE MENU CHANGE?

Yes, weekly! Every Tuesday at noon we post our new menu for the following week. 

ARE YOU CERTIFIED GLUTEN FREE?

No. Here is why: We do not use gluten in ANY of our meals and everything we sell is gluten free. Then why aren't we certified gluten free? The kitchen space that we use is a shared space that allows other businesses to prepare their foods in the kitchen on days we are not there. #becausesustainability. Because we do not have 100% control of what other tenants bring into the kitchen, we cannot guarantee that their gluteny goodies haven't graced the same gluten-free counters that we work on. We CAN promise you that everything we serve you is 100% gluten free and at no time do we use gluten in our production. Our kitchens are professionally cleaned in between foodmakers so the chances of cross contamination are very low. Our compostable containers are plant-derived which partially comes from the stock fibers in wheat, and are gluten free. See above for more info. 

CAN YOU ACCOMMODATE ALLERGIES?

We do our very best to accommodate any special requests or allergies, but you MUST get them approved by our team each week by emailing info@modelmeals.com. After you receive approval that the meal can be made to your specification, please be sure to make a note of the special dish in the text box on your cart page. While we can make some meals without allergens, please be aware that we work in a shared kitchen space that has chefs using all types of ingredients. 

WHY LOCAL?

Food that is locally grown can be harvested later than food coming from Mexico or across the U.S. As a result, the food tastes better and is more nutrient-dense. Food loses nutrients during transportation due to heat, light, and time. Sugars turn to starches, plant cells shrink, and produce loses its vitality.

Buying local also allows us to support our local farmers and communities, as well as the environment. It allows farmers to continue growing a sustainable product. It helps the environment by not wasting energy during long hauls and with transportation costs.

While not everything we serve is locally sourced, we always keep this as a priority and choose the local options whenever they are available.

WHY ORGANIC?

Eating organic ensures that plants and animals have not been treated with pesticides, herbicides, fertilizers from synthetic ingredients, growth hormones, antibiotics, or genetically modified organisms (GMO's). It supports farmers and the quality of our water, and has been argued to be more nutritious. 

We are not 100% organic. Here's why: many small farms lack the funding or resources to pay the hefty fee for the official "organic" certification, and the process can take years. Instead, we get to know our farmers and their practices. Are they growing organically? Yes. Do they have certification? Some do. Some don't. But we can promise you that the product we source is the absolute best we can get our hands on.

ARE YOU 100% WHOLE30 APPROVED?

Yeah. Def.

WHAT IF I WANT SOME GRAINS, DAIRY, OR SWEETS?

Model Meals is all about balance. We just thought we'd take care of the harder stuff for you and let you incorporate additional foods to your own preference. Currently, everything we serve (add-on's too!) is 100% Whole30 and Paleo compliant. If that changes, products will be very clearly labeled as such. 

WHERE DO YOU GET YOUR PRODUCE?

We source the majority of our produce from local farms in California. We do our very best to keep things organic and local as often as possible. And it's almost always possible.  

Our menus are created based on what is seasonal and available, but on the occasion that we cannot find what we need from our farmers, we source additional ingredients from food vendors and grocery stores like Whole Foods, Sprouts, and Mother's Market. We carefully select from whatever options are available organic and locally. 

WHERE DO YOU GET YOUR MEAT?

Responsibly-sourced meat is a non-negotiable for us.

*Consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs may increase your risk of foodborne illness

 

All meat products are humanely/sustainibly-raised, non-GMO, and free of antibiotics, hormones, nitrates, and sugar. In addition, we follow the specific guidelines below when it comes to each variety: 

 

POULTRY:

Pasture-raised (meaning the birds are free to graze on a pasture with access to both fresh air and shade).

Learn more about our chicken at:  PastureBird

 

EGGS:

Pasture-raised (meaning the birds are free to graze on a pasture with access to both fresh air and shade).

We typically source our eggs from Gonestraw Farms.

 

PORK:

Pasture-Raised (pigs graze freely on pasture with access to both fresh air and shade).

Our pork typically comes from Devil's Gulch Ranch.

 

BEEF/LAMB/BISON/GHEE:

 pasture-raised, grass-fed, grass-finished

Our beef typically comes from Stemple Creek Ranch, and our ghee is made from Clover Organic

 

SEAFOOD:

All seafood is wild-caught or sustainably-raised. We follow the Monterey Seafood Watch list to keep up to date on the healthiest options available

*For Southern Californians looking to purchase responsibly-sourced meat products, we highly recommend electric city butcher, located in Santa Ana, CA at the 4th street market*

WILL I LOSE WEIGHT?

You might. When you shift to eating whole, real, nutrient-dense foods, your body starts operating how it was meant to. You get the natural signals of satiation and satisfaction from the nutrients in your food. Because real food has nutrients. (Wow!) And you're less tempted to overeat or use these foods emotionally, which could very well lead to weight loss.

That being said, eating clean is about so much more than weight loss. It is a nice side effect if you do have excess weight to lose, but I know for certain that the benefits you'll find in terms of vibrance, clarity, productivity, energy, sleep, and overall vitality will surpass what you could have ever even imagined that little weight loss might.

In addition, we are not serving you every meal and we've still left a large majority of your food choices in your hands. It's up to you to make healthy choices and to look at this as a lifestyle change. We've provided recipes and resources to help you when we're not directly doing it for you. 

 

HOW MANY CALORIES ARE IN YOUR MEALS?

Here's the thing. All calories are not created equal, and therefore that makes them a not so ideal way of measuring how healthy your meal is. 200 calories of avocado acts very differently in your body than 200 calories of Flamin' Hot Cheetos. And trust me, I love Flamin' Hot Cheetos.

After years of counting calories, fat, carbs, and anything else that was trending, we've found that getting back to trusting your body's natural cues is the most effective way towards optimal health. When you get back to eating real, whole foods, your body regulates for you naturally. We are constantly educating ourselves on the most current nutritional information and we work closely with nutritionists to ensure we are providing the proper portions and nutrient balances. That being said, every body is different and the greatest teacher of what you need is you. If you are hungry, by all means EAT. Just make sure that your hunger isn't of the emotional variety.

Instead of focusing on calories, we focus on ingredients and nutrients, which is why we tell you absolutely EVERYTHING that we use to create our meals. We pride ourselves on transparency and are happy to answer any questions you may have.

WHERE ARE THE NUTRITION FACTS?

Our menu changes every single week and we build our meals based on the nutrition guidelines presented to us by the Whole30 program as well as many nutritionist mentors. While we do not have specific nutrition facts for our meals, we are always happy to provide you with our portion weights for our meal components. If you'd like portion weights, please email us at info@modelmeals.com with a list of the specific meals you'd like info for. 

 

SO THEN WHAT ARE THE PORTIONS?

Our meals typically have 4oz of protein, 1-2 tbsp of a healthy fat, and a generous plant-based side. 

I'M SUPER ACTIVE. I NEED MORE FOOD.

Bulking up your Model Meals to suit a highly active lifestyle is easy and cheap. My favorite go-to additions are avocado (you can easily add a few on to your order), a big box of greens, nuts, and a carton of eggs. Mix these in when you reheat or just throw them on top of your meal for those with a bigger appetite. 

 

WHAT'S ALL THIS WHOLE30/PALEO STUFF? I'M JUST TRYING TO EAT HEALTHIER.

Let us start by saying, this is anything BUT a diet. It is a lifestyle, and lifestyles don't have to change overnight. I know we talk a lot about the Whole30, and that is because it has worked for us. Paleo is a very similar way of eating to the Whole30, but we especially like the Whole30's perspective on changing not just eating habits, but the psychologically unhealthy behaviors as well.  

Taken from the Whole30 website:

"Certain food groups (like sugar, grains, dairy and legumes) could be having a negative impact on your health and fitness without you even realizing it. Are your energy levels inconsistent or non-existent? Do you have aches and pains that can’t be explained by over-use or injury? Are you having a hard time losing weight no matter how hard you try? Do you have some sort of condition (like skin issues, digestive ailments, seasonal allergies or fertility issues) that medication hasn’t helped? These symptoms may be directly related to the foods you eat – even the “healthy” stuff. So how do you know if (and how) these foods are affecting you?

Strip them from your diet completely. Cut out all the psychologically unhealthy, hormone-unbalancing, gut-disrupting, inflammatory food groups for a full 30 days. Let your body heal and recover from whatever effects those foods may be causing. Push the “reset” button with your metabolism, systemic inflammation, and the downstream effects of the food choices you’ve been making. Learn once and for all how the foods you’ve been eating are actually affecting your day to day life, and your long term health. The most important reason to keep reading?

This will change your life."

If you're new to clean eating, do not be overwhelmed. You are in the perfect place to get started and even the tiniest baby steps make a BIG difference. Substituting some of your normal weekly meals with Model Meals is the perfect way to ease into a clean eating lifestyle if it is completely unfamiliar and new to you. We are here to help you clean things up, even if it's one piece of dust or GMO-corn at a time.

I'M DOING A WHOLE30!

Awesome! We know you'll love it and we would love to be a part of your journey. Our menus are approved personally each week by the Whole30 team. All ingredients are compliant and we also follow their guidelines about not re-creating bad habits with "good" ingredients, aka SWYPO. We include every ingredient on our menu and we encourage you to read through them so that you can educate yourself on the sort of things you should be eating. We want this to be an education as much as it is an experience.

Having Model Meals on hand for your Whole30 will hopefully make your challenge a bit more manageable, while still leaving plenty of room to learn to create these habits on your own. 

 

DOES EATING THIS WAY COST A LOT OF MONEY?

It depends how you look at it.

We view this way of eating as preventative medicine.  It is the number one way I save money and energy. I save it on the prescription pills I don't buy, the doctors visits I hardly ever need, the compulsive snack purchases I no longer make, the hours of incredible efficiency, and so much more. 

Our goal is to make clean eating accessible for EVERYONE. We will keep our prices as low as we possibly can, without sacrificing our quality and standards. If our meal delivery is out of your budget or not available in your location, we provide many accessible recipes so you can create Model Meals for yourself at home. We also love to see how you stretch your Model Meals throughout the week. Buying a few of our dishes that you can't make for yourself and then pairing them with some organic greens, eggs, or avocado, is a great way to eat clean on a budget. 

 

OH NO, SOMETHING CAME UP AND I HAVE TO CANCEL!

We understand that things come up without notice. For a full refund, orders must be cancelled by midnight PST at least THREE DAYS before your delivery.  Orders cancelled any time in the three days before delivery are subject to a credit.  Please notify us immediately in the case of an emergency and we will do our very best to accommodate you.

I'M OVERWHELMED AND DON'T KNOW WHERE TO START.

Our core mission is to help you live a full life. We do this first and foremost through food. 

The Whole30 website has a plethora of valuable resources like grocery shopping lists, recipes, and nutrition information. 

We also have humans on the other side of this phone number. 

949-610-0869

And they love to hear from you. 

I HAVE A QUESTION THAT I DON'T SEE ANSWERED HERE.

Oh No!  We'll do our best to answer it! Please email us at info@modelmeals.com

Our goal at Model Meals is to be 100% transparent. If you have questions, comments, or concerns, we'd love to hear from you.

There are real people behind this screen, I promise. 

THIS IS FREAKING AMAZING! I'M READY TO ORDER!

we can't wait to have you! 

order