Our mission at Model Meals is to create happier healthier people. We believe this starts with what we feed ourselves.
We do this by providing healthy ready-to-eat meals and free educational content.
GETTING STARTED + THE BASICS
IS THIS A SUBSCRIPTION?
Nah. We're not trying to lock you in and hold you hostage eating our food. We trust that our meals speak for themselves and will have you logging in whenever you need us. This gives you the freedom to not have to worry about cancelling when you take a spontaneous vacation or go out of town on that weekend yoga retreat. You have enough things to think about. Cancelling a subscription shouldn’t be one of them.
AM I GETTING ONE OF THOSE INGREDIENT BOXES OR ARE THESE READY-TO-EAT MEALS?
Our meals are fully prepared, perfectly portioned, and ready to eat. You can eat it cold or heat it up, but either way, there is minimal labor involved. Everything is cooked fully and any reheat instructions are intended for warming.
ARE YOU 100% WHOLE30 APPROVED?
All of our meals are Whole30 Approved. The Whole30 Approved program is a trademarked and formal program with official certification for brands who participate. We also sell add ons that are not made in our facility. These add ons are all made from ingredients that are Whole30 compliant but not all brands are certified by the Whole30 program. Currently, everything we sell is 100% Whole30 and Paleo compliant. If that changes, products will be very clearly labeled as such and we will make sure to let you know.
DOES THE MENU CHANGE?
Yes. Our menus change twice weekly. On Saturday at 12pm PDT we post our new menu for the following Monday’s delivery (9 days out). On Tuesday at 12pm PDT, we post our new menu for the following Thursday’s delivery (9 days out).
HOW DO I REGISTER AN ACCOUNT TO GET STARTED?
It’s easy! Just create an account, activate it via email (check your spam folder just in case it’s not in your inbox), and get started! Register Now.
I CAN'T LOG IN TO MY ACCOUNT.
We've found that when clients cannot log in to their accounts, it is usually because they forgot to confirm the account via the link sent to their email. Check your junk or spam folder to see if you received a confirmation. If you are still having trouble, please email us at firstname.lastname@example.org. You can always check out as a guest, too.
I’M NEW HERE. IS THERE A DISCOUNT?
Welcome! We are so excited to have you. If it’s your first time ordering, make sure to use code FIRSTORDER when you check out to save on your first delivery.
CAN THE MEALS BE FROZEN?
Yes, some of our meals freeze really well. Use your best judgment when it comes to what you’d like to freeze. For example a salad: not recommended, but almond crusted chicken strips with mash reheats out of the freezer well. Just be conscious of the best by dates when freezing and transfer to a freezer safe container when possible.
HOW MANY DAYS ARE THE MEALS GOOD FOR?
Enjoy your meals within 4-5 days of receiving them and always check the date on the label. They will be the freshest and most delicious during this time frame. We also suggest consuming any seafood meals and salads first for maximum enjoyment and nutritional benefit.
IS THERE A MINIMUM ORDER?
Our minimum for delivery is $40 per delivery day. To receive a delivery, you must order at least $40 for each delivery day (not a total order of $40 between both days).
IS THIS JUST A SERVICE FOR MODELS?
Absolutely not! The word "model" in Model Meals is about being a role model. A model for how we should nourish and fuel our bodies. A model for how we can better support a sustainable and regenerative food system. A model for how to cook. A model for how to build a conscious business from the bottom to the top. We aim to model an ideal way of eating and living for our clients and to model a supportive and empowering work environment for our team members and vendors. And while eating this way may give you glowing skin, stronger hair and nails, and in some cases a trimmer waistline- our main goal is to model health, wellness, and vitality.
DELIVERY: WHEN, WHERE, HOW
WHERE DO YOU DELIVER?
We currently serve most cities in California, Arizona, and Nevada. You can enter your zip code HERE to confirm we serve your area.
WHEN DO YOU DELIVER?
Deliveries occur on MONDAY and THURSDAY between 8am and 5pm PDT
WHAT IS THE DEADLINE FOR ORDERING?
For Monday Delivery: Order by Saturday at noon
For Thursday Delivery: Order by Tuesday at noon
*PLEASE NOTE: YOUR ORDER HAS NOT PROCESSED UNLESS YOU RECEIVE AN EMAIL CONFIRMATION WITH AN ORDER #.
WHERE CAN I RECEIVE A DELIVERY?
We deliver to anywhere with a physical address so that means we can deliver to your home, work, hotel, gated community, or military base as long as we have the proper details and directions on your order. As to not disrupt delivery service or to avoid additional delivery fees, please ensure you have provided any codes to help our delivery partner access your community. These notes can be added when you place your order to ensure our drivers know where to leave your meals. We cannot deliver to a PO Box.
DO I HAVE TO BE PRESENT FOR DELIVERY?
Nope. As long as there is a safe place for your driver to leave your box of meals, then you have nothing to worry about.
HOW WILL I KNOW WHEN MY MEALS ARE DELIVERED?
You will receive email and text notifications to keep you up to date with when your meals are picked up and when they are delivered. Our delivery partner will provide a tracking link so you can check in on your delivery at any time while the package is en route.
CAN I SPECIFY WHERE TO LEAVE MY MEALS?
Yes. Don’t forget to specify your delivery instructions (access codes, location to leave box, etc) on the checkout page. If you checkout while signed into your account, your delivery notes will store on the checkout page week to week for easy ordering.
NOTE: If you live in a building that requires verbal confirmation or your physical presence for the driver to access your community, you MUST be home for delivery. We are not responsible for packages that are delivered to the correct address but are stolen due to inability to access your home/building. If the box was delivered to your requested address and was then taken/stolen, Model Meals is not responsible for the theft and cannot provide refunds. That being said, we'll always do our best to remedy any displeasing situation.
HOW LONG WILL MY MEALS STAY COLD?
Your meals are delivered in an insulated Model Meals box that keeps them cold for 36 hours. We encourage you to refrigerate them as soon as possible.
HOW MUCH DOES DELIVERY COST?
Our delivery fee is $10 per delivery for orders under $150. If you order $150 or more, your delivery is free. Even better, order for both deliver days at once and you’ll receive both deliveries for a total of $10 (instead of $20).
CAN I PICK UP MY ORDER?
While we love any opportunity to put in face time with you, we currently do not offer an option for order pick ups. You can, however, feel free to stop and see us at MM headquarters in downtown Santa Ana if you’re ever in the area. Just shoot an email at email@example.com to give us a heads up, or swing by and wave to our culinary team through the kitchen window.
CAN I RETURN MY PACKAGING?
At this time, we do not take back ice packs, meal trays or lids, insulated liners, or delivery boxes. We encourage you to reuse, recycle, and compost (as applicable) as often as possible. We appreciate your efforts in helping us to stay as sustainable as we can be.
WHAT ARE THE PORTIONS?
Each meal is an individual serving for one person. Our meals typically have 4 oz of protein, 1-2 Tbsp of a healthy fat, and a generous plant-based side. Sometimes we find customers prefer a little more or a little less, but it’s an individual choice. We give you a great start with our meals and you can decide what your body needs or doesn't need in addition to that.
I’M SUPER ACTIVE AND/OR I NEED MORE FOOD
For those who desire a little bit more, we suggest grabbing a few of our add-on proteins or sides to supplement your meals, or throwing on an extra egg or half an avocado.
DO YOU CATER TO SPECIALTY DIETS OR THOSE WITH FOOD RESTRICTIONS OR ALLERGIES?
If you can buy something from our site, then it is made with Whole30 and Paleo compliant ingredients. Further, all our prepared meals are Whole30 Approved.
CAN I ALTER YOUR MEALS OR SUBSTITUTE PROTEINS?
While we love offering options that our customers look forward to, we aren’t able to substitute or switch out ingredients or proteins in the meals you see on our menu. We’ve made improvements by packaging things like nuts and sauces separately to make it easier for those ingredients to be set aside and offer a rotating list of proteins each week to keep things fresh and varietal.
HOW MANY CALORIES ARE IN YOUR MEALS?
Here's the thing: all calories are not created equal and therefore that makes them a less than ideal way of measuring how healthy your meal is. Two hundred calories of avocado acts very differently in your body than two hundred calories of cheese puffs. Instead of focusing on calories, we focus on ingredients and nutrients, which is why we tell you absolutely EVERYTHING that we use to create our meals. We pride ourselves on transparency and are happy to answer any questions you may have.
We are constantly educating ourselves on the most current nutritional information and we work closely with nutritionists to ensure we are providing the proper portions and nutrient balances. That being said, every body is different and the greatest teacher of what you need is you. If you are hungry, by all means EAT. Just make sure that your hunger isn't of the emotional variety and, if it is, we suggest exploring outlets that can help you address emotional eating like a certified nutritionist, licensed therapist, or finding a program that can provide you with the support you need to help heal your relationship with food.
DO YOU HAVE NUTRITION FACTS?
Our menu changes every single week and we build our meals based on the nutrition guidelines presented to us by the Whole30 program, as well as many nutritionist mentors. We are currently working to make nutrition facts available for each and every meal we prepare. This is coming soon!
THE MENU SAYS “SOLD OUT”! IS THAT TRUE?
While we do our very best to plan production in a way that can feed all those who want our meals, we also follow a method of production that supports a minimal waste process. If a meal says it’s sold out, then unfortunately it’s totally sold out. Don’t fret though. We repeat our menu options every few weeks to a month, so jump on our website a little earlier next time and you can swoop up everything you desire.
TELL ME ABOUT THE PACKAGING.
Your meals are delivered in a Model Meals insulated box packed with ice packs to keep it cold for 36 hours from packaging time. Our compostable meal containers are 100% plant-derived, allergen free, and non-toxic. They are 100% gluten-free and both oven* and microwave safe. Our products are made from a variety of compostable materials, which currently include: compostable PLA plastic made from cornstarch, wheat straw, and sustainable paper alternatives. Wheat allergens are associated with the actual berry, while our containers are made from the stock fibers. The lids are made from PET plastics and are highly recyclable and have been studied significantly for many years, proving them to be the safest form of food grade plastics.
*Lids are NOT oven/microwave safe. In addition, per the manufacturer, best practice is to remove the meals from PLA laminated containers and place the contents in an oven safe dish. Although PLA is derived from renewable, natural resources, we choose to err on the side of caution because, as we're sure we can all relate, we're busy people and can sometimes forget what's in the oven.
HOW DO I REFER A FRIEND? I KNOW SOMEONE WHO WOULD LOVE MODEL MEALS!
We always love when you share us with your loved ones and we want you to benefit from that too! That’s why we have a referral program where you can earn credit for yourself and discounts for your friends when they place their first order with us. Copy your custom link from the pop-up after you place your order and share it with your friends to earn Model Meals credit.
CHANGES TO YOUR ORDER
I ALREADY ORDERED. CAN I ADD ON TO MY ORDER?
Yep, just contact us at firstname.lastname@example.org before the 12pm PDT cutoff for your specific delivery day. Add-ons are subject to availability. Unfortunately, once the menu closes we're unable to process any changes to your order.
I NEED TO CHANGE MY DELIVERY ADDRESS.
If something comes up and you need to change your delivery address, we will do whatever we can to make that happen for you. Please email email@example.com and we'll make the switch. Address changes MUST be submitted no later than 12pm PDT two days before delivery (Saturday before 12pm PDT for Monday delivery or Tuesday before 12pm PDT for Thursday delivery).
IT’S PAST THE CUTOFF TIME TO MAKE CHANGES TO MY DELIVERY. WHAT NOW?
If you must change your delivery address or add delivery notes after the noon cutoff, and the package is no longer in our possession, you will have to contact GSO directly to let them know where you want the package delivered. There may be an additional fee for changes once the package has left our facility and is in their possession.
OH NO! SOMETHING CAME UP AND I HAVE TO CANCEL.
We understand that things come up without notice. For a full credit or refund, orders must be cancelled by midnight PST at least THREE DAYS before your delivery. Orders cancelled before 8am PDT on Saturday for Monday delivery or before 8am PDT on Tuesday for Thursday delivery are subject to a credit only. We cannot accept cancellations or issue any credits after 8am PDT on Saturday for Monday deliveries or after 8am PDT on Tuesday for Thursday deliveries. If you need to make any delivery changes after the window has closed, please contact contact GSO directly. There may be an additional fee for changes once the package has left our facility and is in their possession. Please notify us immediately in the case of an emergency and we will do our very best to accommodate you.
FOOD FACILITY + SOURCING
WHERE IS THE FOOD MADE?
All meals are prepared and cooked in our commercial kitchen space, located inside the 4th Street Market in Santa Ana, CA. Our chefs are certified by ServSafe and we follow all health code requirements to ensure your food is handled with caution, care, and love.
ARE YOU CERTIFIED GLUTEN FREE?
No. Here is why: We do not use gluten in ANY of our meals and everything we sell is gluten free. Then why aren't we certified gluten free? The kitchen space that we use is a shared space that allows other businesses to prepare their foods in the kitchen space nearby. Because we do not have 100% control of what other tenants bring into the kitchen, we cannot guarantee that their gluteny goodies haven't graced the same gluten-free counters that we work on. We CAN promise you that everything we serve you is 100% gluten free and at no time do we use gluten in our production. Our kitchens are professionally cleaned in between foodmakers so the chances of cross contamination are very low. Our compostable containers are plant-derived which partially comes from the stock fibers in wheat, and are gluten free. See packaging FAQ for more info.
WHERE DO YOU GET YOUR PRODUCE?
We do our very best to source our produce organically and locally. Our menus are created based on what is seasonal and available.
ARE YOU 100% ORGANIC?
We are not 100% organic. Here's why: many small farms lack the funding or resources to pay the hefty fee for the official "organic" certification, and the process can take years. While we do our best to source locally AND organically, sometimes we choose one over the other based on what we think is best for our customer. We do commit to sourcing all items on the EWG’s Dirty Dozen list organically.
WHERE DO YOU GET YOUR MEAT?
Responsibly-sourced meat is a non-negotiable for us. The compassionate treatment of farm animals is incredibly important to us, as well. That is why we put care into our procurement choices and are transparent about our suppliers, all of whom are committed to ensuring animals have a humane life.
We believe we can do more and that is why we are committing to source all of our protein from farms and ranches that have earned an animal welfare certification recognized by the ASPCA® Shop With Your Heart program by 2021.
All Model Meals meat products are humanely/sustainably-raised, non-GMO, and free of antibiotics, hormones, nitrates, and sugar. In addition, we follow the specific guidelines below when it comes to each variety:
*Consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs may increase your risk of foodborne illness
POULTRY: Pasture-raised (meaning the birds are free to graze on a pasture with access to both fresh air and shade). Learn more about our Certified Humane chicken at: PastureBird. Learn more about our GAP Certified turkey at: Diestel Turkey Ranch
EGGS: Pasture-raised (meaning the birds are free to graze on a pasture with access to both fresh air and shade). We typically source our eggs from Gonestraw Farms and Mike & Son's Egg Ranch.
PORK:Pastured (pigs graze freely on pasture with access to both fresh air and shade). Our GAP Certified pork typically comes from Rancho Llano Seco.
BEEF/LAMB/BISON/GHEE: 100% grass-fed, grass-finished. Our Certified Humane beef typically comes from Mariposa Ranch, our lamb from Superior Farms, our bison from Durham Ranch, and our ghee is made from Organic Valley Butter (ALWAYS ORGANIC: Absolutely NO antibiotics, synthetic hormones, toxic pesticides or GMO anything.)
SEAFOOD: All seafood is wild-caught or sustainably-raised. We follow the Monterey Seafood Watch list to keep up to date on the healthiest options available. Our wild sockeye salmon and wild pacific cod typically comes from Wild Alaska Salmon + Seafood.
WHAT IF I WANT SOME GRAINS, DAIRY, OR SWEETS?
Model Meals is all about balance. We just thought we'd take care of the harder stuff for you and let you incorporate additional foods to your own preference. If you’re not following a Paleo or Whole30 lifestyle feel free to mix in your favorite sprouted grains, grass-fed goat cheese, or whatever your heart desires.
WILL I LOSE WEIGHT?
You might. When you shift to eating whole, real, nutrient-dense foods, your body may start to function more efficiently as it gets used to your nutrition changes. While weight loss can be a side effect of eating more whole foods it would be impossible for us to guarantee weight loss, as each of us has a different body composition and lifestyle.
WHAT'S ALL THIS WHOLE30/PALEO STUFF? I'M JUST TRYING TO EAT HEALTHIER.
I know we talk a lot about the Whole30, and that is because it has worked for us. Paleo is a very similar way of eating to the Whole30, but we especially like the Whole30's perspective on changing not just eating habits, but the psychologically unhealthy behaviors around food as well.
Taken from the Whole30 website:
"Certain food groups (like sugar, grains, dairy and legumes) could be having a negative impact on your health and fitness without you even realizing it. Are your energy levels inconsistent or non-existent? Do you have aches and pains that can’t be explained by overuse or injury? Are you having a hard time losing weight no matter how hard you try? Do you have some sort of condition (like skin issues, digestive ailments, seasonal allergies or fertility issues) that medication hasn’t helped? These symptoms may be directly related to the foods you eat – even the “healthy” stuff. So how do you know if (and how) these foods are affecting you?
Strip them from your diet completely. Cut out all the psychologically unhealthy, hormone-unbalancing, gut-disrupting, inflammatory food groups for a full 30 days. Let your body heal and recover from whatever effects those foods may be causing. Push the “reset” button with your metabolism, systemic inflammation, and the downstream effects of the food choices you’ve been making. Learn once and for all how the foods you’ve been eating are actually affecting your day to day life, and your long term health. The most important reason to keep reading?
This will change your life."
If you're new to eating this way, do not be overwhelmed. You are in the perfect place to get started and even the tiniest baby steps make a BIG difference. Substituting some of your normal weekly meals with Model Meals is the perfect way to ease into a clean eating lifestyle if it’s completely unfamiliar and new to you. We are here to help you make the change, even if it's one piece of dust or GMO-corn at a time.
DOES EATING THIS WAY COST A LOT OF MONEY?
We view this way of eating as preventative medicine and a sound investment in our health. Concentrating on a more whole-food-based approach to nutrition can save us time, money, and energy in all aspects of our lives. Some may experience that they have less doctor visits, less missed days at work, and that they can be more productive, alert, and clear in whatever they choose to do. If you value your time and health, the benefits far outweigh the costs and we can’t wait for you to experience them!
Because one of our goals is to make clean eating accessible for EVERYONE, we will keep our prices as low as we possibly can without sacrificing our quality, standards, and values. If our meal delivery is out of your budget or not available in your location, we provide many accessible recipes so you can create Model Meals for yourself at home.
THIS IS AMAZING! I'M READY TO ORDER!
We can't wait to have you! Order Now.
I HAVE A QUESTION THAT I DON'T SEE ANSWERED HERE.
Our goal at Model Meals is to be 100% transparent. If you have questions, comments, or concerns, we'd love to hear from you. There are real people behind this screen, I promise.
We always love hearing from you and are proud to say we have real humans on the other side of our phones and emails. Send us an email at firstname.lastname@example.org or give us a call at (949) 610-0869. We’re happy to chat!
Can’t reach us right away? You can expect a return call or email in 24 hours or less.